Cold soup

1. Remove plastic lid to portable soup.
2. Remove metal lid on portable soup.
3. Replace plastic lid.
4. Place in microwave.
5. Turn dial to "E".
6. Wait 1 minute and 15 seconds until dial reaches "OFF".
7. Remove soup.

If you don't see anything wrong with the steps that I took, then you too would have ended up with cold soup. It was a long morning.